What Product Managers Can Learn: Zendesk vs. Help Scout

SlingshotAt Accompa, we strive to provide the best customer service we possibly can. It is one of our key differentiators.

A big part of being able to provide consistently excellent customer service is having the right tools & processes. To this end, our Support team had been using Zendesk for several years.

But they switched recently to Help Scout. When I talked with them about it, I realized this switch had a very interesting lesson for product managers. In this post, I’d like to highlight this lesson. [Read more...]

“Validating” Your Idea: Much Ado About Nothing?

shakespeareI recently read an excellent post by Roger Cauvin titled Stop validating, start falsifying.

Roger makes a compelling case in his post that the theory of “validation” that is uber-popular nowadays in Silicon Valley – especially in “lean startup” circles – has its flaws.

In this post, I’d like to share share my thoughts on this. [Read more...]

Product Management Comic: Who Changed My UI

Our previous two posts (on why you shouldn’t drastically change your product’s UI) received a lot of responses. So, we thought we’d make a super-awesome comic about it!

E2_Who-Changed-My-UI [Read more...]

Product Management Comic: They Call Me All the Time

Everybody loves a laugh! Right?

So, we have a new tongue-in-cheek comic series: A Day in the Life of a Product Manager.

We hope you enjoy reading them as much as we enjoy creating them!

Episode 1: “They Call Me All The Time” 

E1_They-Call-Me-All-The-Time [Read more...]

Sharing Product Roadmap With Customers: 5 Simple Ways

Uncle-Sam-Product-RoadmapIn last week’s post, I discussed the benefits of sharing product roadmap with your customers.

I also mentioned that we share our Product Roadmap with all of our customers. Wondering how you can do so too?

In this post, I will share 5 simple ways you can share your product roadmap with your customers – and start realizing the many benefits.

Let’s get started, shall we? [Read more...]