At Accompa, we strive to provide the best customer service we possibly can. It is one of our key differentiators.
A big part of being able to provide consistently excellent customer service is having the right tools & processes. To this end, our Support team had been using Zendesk for several years.
But they switched recently to Help Scout. When I talked with them about it, I realized this switch had a very interesting lesson for product managers. In this post, I’d like to highlight this lesson. [Read more...]