What Product Managers Can Learn: Zendesk vs. Help Scout

SlingshotAt Accompa, we strive to provide the best customer service we possibly can. It is one of our key differentiators.

A big part of being able to provide consistently excellent customer service is having the right tools & processes. To this end, our Support team had been using Zendesk for several years.

But they switched recently to Help Scout. When I talked with them about it, I realized this switch had a very interesting lesson for product managers. In this post, I’d like to highlight this lesson. [Read more...]

“Validating” Your Idea: Much Ado About Nothing?

shakespeareI recently read an excellent post by Roger Cauvin titled Stop validating, start falsifying.

Roger makes a compelling case in his post that the theory of “validation” that is uber-popular nowadays in Silicon Valley – especially in “lean startup” circles – has its flaws.

In this post, I’d like to share share my thoughts on this. [Read more...]

Product Management Comic: They Call Me All the Time

Everybody loves a laugh! Right?

So, we have a new tongue-in-cheek comic series: A Day in the Life of a Product Manager.

We hope you enjoy reading them as much as we enjoy creating them!

Episode 1: “They Call Me All The Time” 

E1_They-Call-Me-All-The-Time [Read more...]

Sharing Product Roadmap With Customers: 5 Simple Ways

Uncle-Sam-Product-RoadmapIn last week’s post, I discussed the benefits of sharing product roadmap with your customers.

I also mentioned that we share our Product Roadmap with all of our customers. Wondering how you can do so too?

In this post, I will share 5 simple ways you can share your product roadmap with your customers – and start realizing the many benefits.

Let’s get started, shall we? [Read more...]

Product Managers: Share Your Product Roadmap With Customers

Pushpin on mapI read an interesting blog post yesterday written for customer success managers.

That post recommended customer success managers to share product roadmaps proactively with their customers.

I believe that idea applies equally, if not more, to Product Managers.

In this post, I’m outlining the reasons why… [Read more...]