An hour ago, I did something without much conscious thought at all. I uninstalled the Twitter client I used to like (Tweetdeck), and installed a new one (Seesmic). And there I went, merrily tweeting.

Then, I caught myself and started thinking why I did that. The more I thought, the more I realized that there are a few valuable lessons in it for all of us who are involved in building software or products in general.

Here is my story, followed by the lessons…
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Mark Kromer at TechProdo blog recently wrote a nice blog post titled SaaS Product Management: Is there a difference?

In his post Mark poses the interesting question (applicable to a lot of product managers):

I was wondering what differences I would find in my role as a product manager if the products that I was managing moved to the software-as-a-service model…

As our company makes a popular SaaS tool for product management teams, we have good first-hand experience in this – and I’d like to share my thoughts here.

My short answer to Mark’s question is… [Read more…]

One of my pet peeves with most software is the cryptic, unfriendly error messages thrown up by so many of them.

At Accompa, we try to make error messages in our own software as friendly and useful as possible. I think we still have a long way to go, but we work hard at it.

I just saw the following error message from bit.ly – the URL shortening service used on sites like Twitter. On most websites, this is usually a cryptic “404 Error” message. See how bit.ly has made it so friendly and fun! 🙂
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